Make sure that your connection is secure and running and that there aren't programs or devices sharing the connection.
Close all other programs before playing.
If your computer has been running for a while, make sure to restart it first.
The game might crash if two or more games are running at the same time from the same account.
Please contact User Support, making sure to include specific details and your computer's specifications. Our team will try to resolve any issues in future game updates.
[How to check specification information]
1. Select the bottom left corner of the window or select 'Search programs and files'.
2. Type 'dxdiag'.
3. Check the specifications in 'DirectX Diagnostic Tool'> 'System'.
4. Please save the specification information file through the 'Save all information ...' button.
5. Please attach the saved file to your email inquiry.